Need assistance with our guidance services, booking a session, or have a general question? Our support team is here to help. We aim to respond within 24-48 hours during business days (Monday-Friday, 9 AM – 5 PM EST).
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Frequently asked questions
How do I book a therapy session or purchase a course?
Booking is simple! Browse our services or products on the shop page, select your preferred session type (e.g., one-on-one video call) or course, add it to your cart, and complete checkout with your payment details. You’ll receive a confirmation email with scheduling instructions. If you need help choosing, use our quiz tool or contact support.
Is my personal information and therapy sessions confidential?
Absolutely. We adhere to strict privacy standards, including HIPAA compliance (if applicable) and GDPR for data protection. Your session details, personal info, and purchase history are encrypted and never shared without your consent. For more details, review our Privacy Policy.
How do I access and download my purchased materials?
After completing your purchase, you’ll receive an instant email with a secure download link (valid for 7 days). You can also access your files anytime via your account dashboard under “My Downloads.” If you don’t see the email, check your spam folder or contact support@guidancebyanita.com for assistance. We recommend downloading to a secure device immediately.
What payment methods do you accept, and is it secure?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay/Google Pay for seamless transactions. All payments are processed through secure, encrypted gateways (e.g., Stripe) to protect your information. We never store your full card details on our servers.
What if I need to cancel or reschedule a session, or request a refund for a product?
Cancellations or reschedules must be requested at least 24 hours in advance via your account dashboard or by emailing support@guidancebyanita.com. Refunds for digital products (e.g., courses) are available within 7 days if unused
What if I lose my downloaded files or need to redownload them?
No worries—your purchases are stored in your account for lifetime access. Log in to the site, go to “My Downloads,” and re-download as needed. If you encounter issues (e.g., account access problems), email support with your order number, and we’ll help restore access within 24 hours. Note: Downloads are limited to personal use only.